Information We Collect

When you engage with our learning programs, we gather different types of information. Some you give us directly, and some we collect through your use of our platform.

Information You Provide

This includes data you actively share with us:

• Your name, email address, and phone number when you sign up for courses or contact us
• Educational background and programming experience during enrollment
• Payment details when you register for paid programs (processed through secure third-party services)
• Project submissions, code samples, and assignments you complete
• Messages you send through our contact forms or support channels
• Feedback and survey responses about your learning experience

Information We Collect Automatically

Our platform collects certain technical data to improve your experience:

• Device information like browser type, operating system, and screen resolution
• IP address and general location data (city level, not precise coordinates)
• Pages you visit, time spent on different sections, and navigation patterns
• Learning progress metrics, including completed modules and quiz results
• Technical logs that help us troubleshoot issues and maintain platform security

How We Use Your Information

We're pretty straightforward about why we need your data. Here's what we actually do with it:

We don't sell your personal information to third parties. Never have, never will. That's not our business model, and honestly, it shouldn't be anyone's.

Legal Basis for Processing (Taiwan Context)

Under Taiwan's Personal Data Protection Act, we need legitimate reasons to process your data. Here's our legal foundation:

• Contract Performance: Processing is necessary to deliver the education services you signed up for
• Consent: You've given explicit permission for specific uses, like receiving promotional emails about new courses
• Legitimate Interests: We process some data to improve our services, prevent fraud, and ensure platform security
• Legal Obligations: Sometimes we must process data to comply with Taiwan tax laws, educational regulations, or court orders

Data Sharing and Third Parties

We work with a few carefully selected partners to run our platform effectively. Here's who might see your information and why:

All these partners are bound by strict confidentiality agreements. They can only use your data for the specific purposes we've outlined, not for their own marketing or other activities.

International Data Transfers

Some of our service providers operate servers outside Taiwan. When your data crosses borders, we make sure it's protected through:

• Standard contractual clauses approved by Taiwan authorities
• Verification that receiving countries have adequate data protection laws
• Technical safeguards like encryption during transmission
• Regular audits of international partners' security practices

Most of our infrastructure stays within Taiwan and nearby Asian data centers that meet our security standards.

Your Rights and Control

Taiwan's data protection laws give you several rights. You're not just a passive data subject – you have real control over your information.

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide it in a structured, machine-readable format within 15 days. If you want to transfer your learning records to another platform, we'll help with that too.

Correction and Updates

Spotted an error in your profile? Need to update your contact information? You can modify most details directly through your account settings. For changes to enrollment records or sensitive information, contact us at info@flashbeamd.com.

Deletion and Erasure

You can request deletion of your account and associated data. We'll honor this within 30 days, though we might need to keep certain records for legal or accounting purposes (like payment receipts for tax compliance). Active course enrollments need to be completed or cancelled before full deletion.

Objection and Restriction

Don't like how we're using your data for a particular purpose? You can object, and we'll stop unless we have compelling legitimate grounds to continue. You can also ask us to temporarily restrict processing while we resolve disputes about accuracy or usage.

Withdrawal of Consent

For activities based on your consent (like marketing emails), you can withdraw permission anytime. Just click the unsubscribe link in emails or adjust your communication preferences in account settings.

Data Security Measures

We've implemented multiple layers of protection to keep your information secure. Here's what happens behind the scenes:

• Encryption: All data transmission uses TLS 1.3 encryption. Sensitive data at rest is encrypted using industry-standard algorithms
• Access Controls: Only authorized staff can access personal data, and only when necessary for their specific role
• Regular Audits: We conduct security assessments every quarter and vulnerability scans monthly
• Staff Training: Our team receives ongoing privacy and security training to handle data properly
• Incident Response: We have a documented plan for handling potential data breaches, including immediate notification procedures
• Secure Development: Our platform code undergoes security reviews before deployment

No system is 100% secure – anyone who claims otherwise isn't being honest. But we take every reasonable precaution and continuously update our practices as new threats emerge.

Data Retention Periods

We don't keep your information longer than necessary. Here's our retention schedule:

When retention periods expire, we securely delete or anonymize data so it can no longer identify you personally.

Cookies and Tracking Technologies

Our platform uses cookies – small text files stored on your device. Here's what they do:

Essential Cookies

These keep the platform functional. They remember your login status, maintain your session, and store basic preferences. You can't opt out of these without losing core functionality.

Analytics Cookies

Help us understand which features students use most and where they encounter difficulties. This data is aggregated and doesn't identify you individually. You can disable these through your browser settings.

Preference Cookies

Remember your interface choices like language settings, theme preferences, and content filters. Makes your experience more convenient but not strictly necessary.

We don't use advertising cookies since we don't run ads on our educational platform. You can manage cookie preferences through your browser settings, though disabling certain types might affect platform functionality.

Children's Privacy

Our courses are designed for adult learners and individuals aged 16 and above. We don't knowingly collect information from children under 16. If you're under 16 and interested in our programs, please have a parent or guardian contact us to discuss appropriate arrangements.

If we discover we've accidentally collected data from someone under 16 without proper parental consent, we'll delete it immediately. Parents who believe their child's information was collected inappropriately should contact us right away.

Changes to This Policy

Technology evolves, regulations change, and we might introduce new features. When we update this privacy policy, we'll notify you through:

• Email notification to all active students at least 30 days before significant changes take effect
• Prominent notice on our platform homepage
• Updated "Last Modified" date at the top of this page

Continued use of our services after changes take effect means you accept the updated terms. If you disagree with modifications, you can close your account before they become effective.

Your Privacy Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights that we're legally obligated to honor. If you want to exercise any of these rights, we'll respond within 15 days:

• Request disclosure of how we collect, process, and use your personal data
• Review and obtain copies of your personal data we hold
• Request supplementation or correction of incomplete or inaccurate data
• Request cessation of collection, processing, or use of your data
• Request deletion of your personal data
• File complaints with Taiwan's National Development Council if you believe we've violated your rights

We might charge a reasonable fee for excessive or repeated requests, but first-time requests are always free.